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Insights From the Top: An Exclusive Interview with RightWave CEO, Anurag Khemka

“How can I make marketing automation easier for marketing?” – Anurag Khemka, RightWave, CEO.  This probing question was instrumental in the launch of RightWave, Inc., and twenty years later, RightWave is a leader in B2B Marketing Operations & Marketing Automation services. RightWave is delighted to announce the recent release of the Entrepreneur’s Journey video, an…

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When Chatbots Go Wrong: Lessons Learned from Air Canada’s Costly Experiment

At RightWave, we’re passionate about helping companies leverage technology to streamline their marketing operations and improve efficiency. But as the recent case of Air Canada and its chatbot demonstrates, even the best-intentioned technology can backfire spectacularly. Let’s delve into the details and extract valuable lessons for marketing operations professionals. The Case: Chatbot Misinformation Leads to…

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Beyond Efficiency: How Data Quality Governance Drives Predictive Lead Qualification

In today’s competitive landscape, mere lead qualification efficiency isn’t enough. We need to shift towards predictive lead qualification, using data not just to identify promising leads, but to anticipate their behavior and tailor engagement accordingly. This is where Data Quality Governance (DQG) truly shines. From Accuracy to Insight: While the blog rightly emphasizes DQG’s role…

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The Next Wave in Data Normalization Products: RightWave Unveils RightData Normalizer

Last Tuesday, RightWave announced the release of RightData Normalizer (RDN), a cloud-based product. RightData Normalizer provides a cutting-edge solution for businesses seeking Data Quality Governance for marketing and sales data by producing real-time data enhancement and seamless integration with CRM and marketing automation tools.  An outstanding characteristic of RDN lies in its capacity for users…

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The Power of Clean Databases: Boosting Marketing Operations Team Productivity

In the ever-evolving landscape of digital marketing, the role of marketing operations teams has become increasingly critical. These teams are tasked with streamlining processes, optimizing workflows, and ensuring that marketing efforts are not only effective but also efficient. One often overlooked but essential element that can significantly impact the productivity of marketing operations teams is…

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Spam-Proof Email Campaigns: Strategies for Better Delivery

In today’s dynamic digital environment, email marketing continues to be a robust tool for businesses to establish meaningful connections with their audiences. Yet, the continuously changing world of spam filters can be quite a puzzle for marketers. Ensuring that emails steer clear of that dreaded spam folder is vital to guarantee that meticulously crafted messages…

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Behavioral Science in B2B Marketing: Useful Tool or Ethical Misstep

Value propositions should win the day. That myth pervades B2B marketing. The messages — written, spoken, or imaged — aim to show the benefits of the company’s products, either goods or services. Alas, while humans are rational, they also act using other human traits in addition to reason. Behavioral Science delves into the entire decision-making…

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Navigating the EU’s Data Privacy Framework: Implications for B2B Marketers

Heads up B2B Digital marketers! Legislators around the world are rushing to protect both consumers and business people from loss of privacy. The recent Adequacy decision by the European Union (EU) endorses a framework that keeps European’s data private, even from government agencies. The EU-U.S. Data Privacy Framework (DPF) was created in cooperation by the…

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