RightWave, Inc. values, respects, and protects the privacy of all information received and collected on this website. We recognize the potential of technology to help people communicate with companies via their websites and email and to assist in developing long-term business relationships. Online information you share with us or we collect directly or indirectly is useful in supporting our relationship with you. We are the sole users of this information and we do not share or sell this information to anyone. This information may be shared with some of our business partners only if doing so helps us deliver the quality service you expect from us, and that too only after proper notification and approval from you. Responsible use of the online information you share with RightWave, Inc. is paramount.

1. Compliance

If you believe RightWave is not abiding by our posted privacy statement, you should first contact RightWave’s privacy manager by email at privacy@rightwave.com.

2. Awareness

This Online Information Privacy Statement is made available to inform and help you understand our online information privacy practices and the role technology plays in the collection and use of information you provide us.

3. Type of Information We Collect

Below are the details about the types of information we may collect and how we may use it to support our customer relationships.

In general, you may visit our website and access information while remaining anonymous and not revealing any personally identifiable user information. We may sometimes request personally identifiable user information from you to provide you with relevant, desired information concerning products, services, requests, registrations, or your preferred means of communication. The types of individual user information collected may include your name, email address, contact information, demographic profile, transaction information, survey information, website activity, and other information volunteered by you. Any time you provide us with personally identifiable user information, you may be automatically subscribed to receive additional information from RightWave via email. You will be able to indicate whether or not you want to receive additional information from RightWave by visiting the subscription preference page at https://www.rightwave.com/rwi/unsubscribe.

4. Information from Third Parties

At times, we purchase, gather, receive, or collect from third parties information about persons who we believe may be interested in our product and services. We may combine information about you that we receive from third parties with the information we have gathered from you.

5. Cookies And Browser Information

RightWave uses “cookie” technology to collect additional website usage data and to improve our websites and services. A cookie is a small data file that we transfer to your computer’s hard disk. We may use cookies to relate personally identifiable information from one of your web sessions to another. We may use both session cookies and persistent cookies to better understand how you interact with our websites and our service, monitor aggregate usage by our users and web traffic routing, and improve our website and our services. In addition, please be aware that other parties may also place their cookies on our websites, and may collect or solicit personal information from you. Most Internet browsers automatically accept cookies. You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. However, if your browser does not accept cookies, our Website may not function properly and may not provide complete information as may be expected.

Our servers also record and historically collect log data that your browser sends whenever you visit our website. This data may include information such as your IP address, browser type or the domain from which you are visiting, the web pages you visit, the search terms you use, and any cookies that we set on your browser. We do not use your IP address information to identify you personally, but we may use the IP address to identify your location and the registered corporate network you are operating from.

6. Subscription To Newsletters

Upon visiting the RightWave website, users are allowed to subscribe to our enterprise newsletters and regular emails after providing consent. The newsletter may only be received if you have opted in for it. Each newsletter comes with a link providing the user with the option to opt out of the service.

The newsletter contains tracking pixels that provide us the information if and when an email was opened. Such data collected in the tracking pixels are used to analyze and optimize the shipping time of the newsletter and to improve the content of future newsletters as per the interests of the receivers.

7. How We Use This Information

We may retain the information collected in our database for an indeterminate amount of time, and use the information to:

• provide you with relevant and desired information concerning products, services, requests, offers, contests, or registrations including RightWave marketing and promotional material
  register, provision, and support our products and services
  communicate with you, including responding to you if you contact us,
• verify your identity and entitlement to products and services,
• personalize, customize, or target specific information while you visit the website,
• ask you to complete other surveys or questionnaires to gather additional or incomplete information
• allow you to download our “white papers” and other protected material as well as allow participation in webinars, trainings, and other educational material
• to collect feedback, conduct chat sessions and share such information with our customer service representatives for training and improvement purposes
• to comply with any applicable legal requirements or contracts. We may engage business partners, service providers, or contractors who may utilize your personally identifiable information on our behalf by the privacy policy defined herein.

8. Data Processing and GDPR

RightWave controls and processes Personal Data only for the purposes for which it was collected and by this Privacy Policy. RightWave takes reasonable steps to ensure that the Personal Data we control or process is accurate, complete, and current.

To the extent applicable, RightWave will adhere to the requirements as outlined in Regulation (EU) 2016/679 (General Data Protection Regulation, commonly referred to as GDPR). RightWave may transfer your data to countries other than the one in which you live.

9. Consent/Opt-Out

Users of the RightWave website have the opportunity to ‘opt-out’ of receiving communication from RightWave. At any time you may opt out of any email communications by submitting your preference on the subscription preference page https://www.rightwave.com/rwi/unsubscribe or by calling 1-408-423-8300 or by sending us an email at optout@rightwave.com.

10. Updating Your Information

The accuracy of your individual information is important to RightWave. You can help us maintain the accuracy of your information by notifying us of any changes:

Sending an email to optin@rightwave.com
Sending an email to your account manager at sales@rightwave.com
Calling 1-408-423-8300 or

Mailing to:

RightWave Inc.
99 S Almaden Blvd, Suite 600, San Jose, CA 95113
408.423.8300 | 408.423.8308

Please include your name, address, and email address in all correspondence.

11. Protection of Your Information

RightWave is very concerned about safeguarding the confidentiality of your personally identifiable information and employs appropriate security measures to protect your information from unauthorized access. Your information is treated as confidential information. All our employees and contractors who may have access to this information, are bound by confidentiality and privacy protection provisions in their employment agreements. We also train our employees on security and privacy, to make sure employees understand the importance and means by which they must protect this information. We also protect any servers or media containing this information physically through controlled access.
If we share this information with any third parties, vendors, or contractors, it will only be to improve our product and services or to provide a better experience or benefit to our customers from our product and services and will be by this privacy policy. All such third parties will be under binding contractual obligations to maintain the confidentiality of this data.

12. California Privacy Rights

This section applies only to California consumers. For purposes of this section “Personal Information” has the meaning given in the California Consumer Privacy Act (“CCPA”). It describes how we collect, use, and share California consumers’ Personal Information in our role as a business, and the rights applicable to such residents. The California Consumer Privacy Act (“CCPA”) requires businesses to disclose whether they sell Personal Information. We may share Personal Information with authorized service providers or business partners who have agreed to our contractual limitations as to their retention, use, and disclosure of such Personal Information.

13. Business Reorganizations

RightWave may decide to sell, merge, or otherwise reorganize its business. Such transactions may involve, by applicable law, the disclosure of personal information to prospective or actual purchasers. We will in good faith seek appropriate protection for information in these situations.

14. Customer Testimonials

We post customer testimonials and comments on our websites, which may contain Personal Data. We obtain each customer’s consent via email or through other agreements between customers and RightWave before posting the customer’s name and testimonial.

15. Changes to the Online Information Privacy Statement and Policy

As a user of the RightWave website, please understand that our Online Information Privacy Statement and Policy may change from time to time. We reserve the exclusive and sole right to revise or modify this privacy policy. If we decide to make any material changes to this policy, we will post these changes on our homepage so users are aware of the type of information we collect, how we use it, and under what circumstances, if any, we disclose it. If, at any point, we decide to use individual user information in a manner different than what was stated at the time it was collected, we will notify users of this change by email. Users will have a choice as to whether or not we use their information in this different manner. RightWave will use information from the Online Information Privacy Statement under which the information was collected.

16. Other Important Information, Please Read

RightWave may disclose individual user information when required by law or in the good faith belief that such action is necessary to comply with the law or comply with a legal process. Or if we believe such disclosure is necessary to protect and defend the rights, property, or safety of our websites, users, or others.

17. Compliance With Children’s Online Privacy Protection Act

As a business service, we neither target our Services toward nor knowingly collect any personal information from any individuals under the age of 13.

18. Your Rights on Your Information

You can raise a request by email to access, amend, or delete your data with us. You also have the option to opt out of any/all services. RightWave is compliant with GDPR and provides you several rights about your data such as access to, utilization, restriction of processing, data erasure, and more.

19. Right of Confirmation

You have the right to obtain confirmation as to whether or not your data is being processed at RightWave.

20. Right of Access

You have the right to obtain information about your data stored with us and to know the purpose of the processing. Furthermore, you have a right to obtain information as to whether personal data is transferred to a third country or an international organization. Where this is the case, you have the right to be informed of the appropriate safeguards relating to the transfer.

21. Right to Rectification

You have the right to rectify inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including using providing a supplementary statement.

22. Right to Erasure

You have the right to request the erasure of your data where one of the following grounds applies:

• Personal data is no longer necessary for the purposes for which it was collected or otherwise processed.
• The data subject objects to the processing under Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing or the data subject objects to the processing under Article 21(2) of the GDPR.
• The personal data has been unlawfully processed.
• The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
• Personal data was collected about the offer of information society services referred to in Article 8(1) of the GDPR.
• If one of the aforementioned reasons applies, and you wish to request the erasure of personal data stored by RightWave, you may request the same.

23. Right to Data Portability

As per GDPR article 6(1), 9(2), you have the right to receive your data in a structured, commonly used and machine-readable format. You also have the right to transmit the data to another controller/company. You may contact us to assert the right to data portability..

24. Right to Object

As per GDPR article 6, you have the right to object to the processing of your data. We will no longer process your data in the event of the objection being raised unless we can demonstrate compelling legitimate grounds for the processing.

25. Right to Withdraw Data Processing Consent

You have the right to withdraw your consent to processing personal data at any time. If you wish to exercise the right to withdraw the consent, you may contact us at privacy@rightwave.com.

26. Still, have Questions?

If you have any other questions about our Online Information Privacy Statement, please contact us at 1-408-423-8300.