{"id":83008,"date":"2023-09-23T03:12:51","date_gmt":"2023-09-23T10:12:51","guid":{"rendered":"http:\/\/rightwave.com\/?page_id=83008"},"modified":"2023-09-30T10:54:59","modified_gmt":"2023-09-30T17:54:59","slug":"project-manager-service-management-operations-2","status":"publish","type":"page","link":"https:\/\/rightwave.com\/rwi\/project-manager-service-management-operations-2","title":{"rendered":"Job Title – Project Manager (Service Management Operations)"},"content":{"rendered":"\t\t
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Careers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Get yourself challenged for new opportunities \n<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Pursuit of excellence is the primary driver, for everyone in our world-class team. We\u2019re \nalways looking for qualified and dynamic professionals to join our global team. Not only \ndo we provide competitive compensation, but our employees have the opportunity to \nwork with industry-leading clients, learn the latest techniques and technologies, and \nhelp change the future of marketing.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Job Title - Project Manager (Service \nManagement Operations)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tDepartment:<\/span> Customer Success\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tEducation Qualification:<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tB Tech. with relevant experience OR a Master\u2019s degree in management operations\/\nmarketing, or in a related field\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tExperience:<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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  • At least 4- 6 years of experience in project management.<\/li>\n \t
  • Experience with project management tools such as Asana, Trello, or Jira will be a plus.<\/li>\n \t
  • Understanding of marketing automation platforms such as Marketo, Pardot, or Eloqua \nwill be a plus.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\tRequirements and skills:<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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    • Generate statistics and compile business reports.<\/li>\n
    • Maintain an orderly workflow according to the priorities.<\/li>\n
    • Mediate between customers and the organization.<\/li>\n
    • Lead project teams and coordinate with cross-functional teams to ensure project <\/li>\n
    • success.<\/li>\n
    • Understanding customer requirements and driving the meetings.<\/li>\n
    • Develop project plans, schedules, and progress to ensure on-time delivery.<\/li>\n
    • Continuously improve project processes and methodologies to increase efficiency and <\/li>\n
    • effectiveness.<\/li>\n
    • Stay up-to-date with market trends and technologies to provide value to clients.<\/li>\n
    • Proven working experience as a Customer Service Manager or Assistant Manager.<\/li>\n
    • Experience in providing customer service support.<\/li>\n
    • Excellent knowledge of management methods and techniques.<\/li>\n
    • Working knowledge of customer service software, databases, and tools.<\/li>\n
    • Awareness of the industry\u2019s latest technology trends and applications.<\/li>\n
    • Ability to think strategically and to take the lead.<\/li>\n
    • Strong client-facing and communication skills (Proficiency in English).<\/li>\n
    • Advanced troubleshooting and multi-tasking skills.<\/li>\n
    • Certification in Business Management\/Digital Marketing\/Marketing Automation (is a <\/li>\n
    • plus).<\/li>\n
    • Should have good communication, coordination, and interpersonal skill.<\/li>\n
    • Excellent leadership, problem-solving, and project management skills.<\/li>\n
    • Dynamic, willing, and able to perform multitasking.<\/li>\n
    • Good spoken and written English.<\/li>\n
    • Experience in working on MS Office, especially in Word & Excel is a must using various <\/li>\n
    • formulas and functions, etc.<\/li>\n
    • Experience with project management tools such as Asana, Trello, or Jira.<\/li>\n
    • Understanding of marketing automation platforms such as Marketo, Pardot, or Eloqua.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\tJob Summary:<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\tA Project Manager is responsible for planning, executing, and closing projects according \nto defined scope, timeline, budget, and quality standards. They collaborate with cross\u0002functional teams to ensure project deliverables meet stakeholders\u2019 expectations, manage \nproject risks, and track progress. The Project Manager also communicates project status \nto stakeholders, resolves project issues, and makes decisions to keep the project on track. \nThe role requires strong leadership, communication, problem-solving, and organizational \nskills3\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\tAbout the Organization:<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\tRightWave\u2019s innovative approach to marketing automation Marketing Automation as a \nServiceTM (MaaS\t provides B2B companies the ability to have quick and successful \nadoption of marketing automation without traditional lengthy and \ncompleximplementations. It allows marketers to do sophisticated campaigns while \nRightWave manages all data, quality, and technology aspects. Customers get the most \nout of marketing and CRM applications, build deeper intelligence about their prospects, \nanddeliver high-impact marketing without needing an army of technical experts. Working \nwith RightWave, customers implement marketing automation easily, launch complex \ncampaigns successfully, and manage data efficiently. This leads to increased ROI, faster \nresults, and better productivity\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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